Frequently Asked Questions

Casa Organic Dry Cleaners in New York City

For your convenience, our most common customer questions are answered right here.

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Q: What is Dry Cleaning?

A: Contrary to popular belief, dry cleaning does not mean your clothing tumbles around in a dry basket of air. Clothes are deep cleaned in a safe liquid solution, the solution is extracted out, and then your clothes are steam-pressed. During the cleaning process, your clothes are wet from our cleaning solution. Dry Cleaning is a great way to safely clean garments and remove stains such as oil and grease. It is a great method for cleaning your specialty items or everyday wardrobe.

Q: Is Commercial laundry the same thing as doing laundry at home?

A: Commercial laundry is very different from doing laundry at home. Your laundry is washed with soap and starch of your preference and then placed wet on our state-of-the-art equipment to give them the absolute best press. 100% cotton is the safest material to process in commercial laundry. Anything else we recommend dry cleaning.

Q: What is the best way to clean my comforter?

A: The best way to clean a comforter is by following the manufacturer’s care label. We clean many comforters a day and have the best prices in town. Cleaning comforters regularly is the best way to take proper care of them, but there are always problems that can arise due to manufacturer defects or consumer use. The most common concerns are the possibility of fading or the colors not being colorfast. Colorfast simply means that the manufacturer has taken appropriate measures in to ensure the colors used on the comforter will stay in place if the comforter is cleaned. These problems are very rare and we don’t see them too often. However, since there is no way for a dry cleaner to predict any of these issues prior to cleaning we require customer consent in order to process them.

Q: What happens if an item is misplaced or damaged?

A: At Casa Dry Cleaners, we do our absolute best to ensure that 100% of your items are returned to you in better condition than they were received. In the event that something is ever lost or damaged, please hold on to your original receipt for that specific order and contact our store manager. All claims and adjustments must be made within 48 hours of the original pickup and be accompanied by an original receipt.